Payment Information accepts payment by many different means which include by credit card, debit card, cheque or by bank transfer. We will not accept liability for any charges made by banks for bank transfer services.

When you place an order with, you are making an offer to buy goods. We will send you an email to confirm that we have received your order. We will then check the price and availability of the goods. If we accept your order, we will email you again to confirm that a contract has been made between us. In the unlikely event that the goods are no longer available, or that we have made a pricing, or description mistake, we will advise you of this and there will be no contract between us. We will not take payment from you until we have accepted your order. Once payment has been received your order will be processed.

When Placing an order and making payment via card, if the billing address is different from the delivery address, further proof of ID would be required for verification before delivery can be made. For ID purposes, photo ID, utility bill or authorisation code from your bank will be needed.

Delivery information

Free next day delivery applies when you spend over £499 and order before 3 PM. This Offer excludes deliveries to Scotland, Wales, Devon, Cornwall and Cumbria. offers our customers 3 delivery methods: Standard, Express

Our Standard delivery service is where goods are delivered next working day & Scotland within two working days from confirmation. We will advise you at the time of order whenever possible of approximate delivery lead-times. If there is a likelihood of a delay or we cannot fulfil your requested delivery date we will call you to discuss alternative options.

Our Express delivery service is when you require goods sooner than our standard service. To qualify for this service orders need to be placed with us by 11am. This service is available on most product lines but restrictions may apply. This service is charged at £35 on top of normal transport traiff.

Our Standard and Express delivery service is made to the premises ,please arrange for adequate help to off load. Deliveries are made on your requested day from approximately 9.00 am to around 5.00 pm & driver can call 1 hour before, Unfortunately requests for an E.T.A (Estimated Time of Delivery) are at the courier’s discretion.

All delivery services could be made on a lorry or a van so it is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width restriction, it is within a “Red route” or there are time zone restrictions for example, please inform us at the time of order to discuss alternative delivery options. If your order arrives as arranged but we are unable to deliver because you are not home, or there is inadequate help available, you will be liable for any additional costs incurred for redelivery. Deliveries are charged at £65.00 minimum or £0.65 per kg, whichever the greater. has teamed up with reliable delivery partners to ensure delivery service levels are maintained. Therefore it is important to check the packaging for any visual damage to the goods and sign for your order on arrival. If you are unfortunate to receive damaged goods, or there are missing, item(s) please make sure it is noted on the courier’s paperwork. We also strongly suggest that you contact us direct as soon as possible to make sure we are aware of the problem.

We cannot be responsible for any consequential losses. Therefore we advise against booking installers until goods have been received and checked.

Where goods are refused on delivery that are found to be undamaged on return we reserve the right to pass on any carriage charges that we incur in returning the goods to us.

If we are delivering to an alternative address to the billing address, meaning the address to where the payment card is registered, we are more than happy to accommodate. However, to enable us to action this request we do require proof of ID before the contract is agreed. Acceptable documents to prove your ID may include your Electric, Water or Gas bill, Council Tax statement or banking details. This list is not exhaustive but all documents do need to be reasonably current.

All charges if applicable will be advised beforehand within your basket. Additional delivery services are available at additional costs, which are detailed below;

Our Saturday delivery service is charged at an extra cost depend on weight and distance.

Our AM (9am - 12pm) delivery is charged at an extra £10.<p >Our PM (12pm - 5pm) delivery is charged at an extra £10.

  • Please note the flooring packs are heavy, all deliveries are to kerbside, however if help is provided, the driver can assist delivering the flooring into house. But not into a block of flats.

Returns and cancellations

We hope that you will be pleased with your purchase. However, you can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please write to us and we will be happy to refund or exchange your goods. We do reserve the right to refuse part order returns. If you wish to return any goods they must be complete, unused, and in "as new" condition.

If you wish to return any goods you must ensure that they are packaged adequately to protect against damage. If you have opened any boxes to examine the product we recommend that you take care with the packaging and try not to damage it as it is specifically designed for the product. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge accordingly.

If you wish to cancel your order within the 14 day period you must return the goods to us at your own expense. All returns must be accompanied by a valid returns authorisation number which can be obtained from our office. You will need to return the goods back to us via your chosen courier and must be returned to:

Goods In:
F.A.O. Warehouse Manager,
Easy Step Flooring
Skylink House
Staines, Middlesex
TW19 6AB


If necessary, you can cancel your full order with us at any time up to 14 days after the day of delivery for a full refund of your products. We are also happy to accept back any flooring or accessories you have left over after completing your installation for a small £5 per pack after the 14 day period. cannot guarantee the colour/pattern matching from a computer monitor. Therefore, it is recommended you view the product in person, either in a local shop or via a sample which are available through our site.

Fitting services for the quality of their work and service. However, all our registered fitters have to act in a professional and respectful manner at all times and we demand all services to be of the highest standards.

We want to make sure your installation goes as smoothly as possible, and to facilitate this, please ensure that all rooms are cleared of furniture and old floor coverings, that the sub floor has been fully prepared, and the removal of any wires and cables etc. Please remember, the fitter cannot be responsible for disposal of the old flooring. If the installation cannot proceed on the day scheduled through no fault of ours or the fitters’, then you may be responsible for any losses incurred by the fitter.

Posting on our website reserves the right to remove or refuse to post any customer content that we consider inappropriate. If you do post content or submit material, unless we indicate otherwise, you grant a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content. You grant the right to use all information in connection with such content, if we so choose. This offer does not conflict with your right under the Data Protection Act 1998.

Offers and Promotions

We may from time to time offer promotions on some of our products or product ranges. All promotions and offers are, unless otherwise stated, strictly one per household and are subject to stock availability. We reserve the right to change the details of a promotion or withdraw a promotion at our discretion.

Manufacturing fault claims

We hope your flooring is as expected and without fault. Regrettably, on very few occasions this may not be the case and we would like to apologise beforehand.

To avoid unnecessary delays and inconvenience to you it is important to check each board before installation to make sure you have the right product and to check it is without fault or damage. If you are unfortunate enough to notice a fault before installation, please contact us as soon as possible. We will deal with the matter as soon as possible and in accordance with your legal rights.

If, after installation, you are unfortunate enough for the product to develop a fault arising from the manufacturing process please complete our customer service form to enable us to act without delay and arrange an onsite inspection. This form is available upon request.

Other information

Before you place an order it is important that you check the manufacturer’s specification details for suitability of their intended purpose. If you are unsure about the suitability of the goods then please ask us. cannot guarantee the colour/pattern matching from a computer monitor. Therefore, it is recommended you view the product in person, either at our warehouse or via a sample which are available through our site.

Opening times for are: 9.00 am to 7.30 pm Monday to Friday & Weekends from 10am – 4pm.

Address details are as follows:

Easy Step Flooring
Skylink House
Staines, Middlesex
TW19 6AB
Tel 01784 229494


Privacy and security

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

We realise how important it is to securely store any information that you provide. Therefore we maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

If you have a query regarding privacy, please contact us.

All information gathered including any information given at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998.


The information contained in this website is for general information purposes only. The information is provided by and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, pricing, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


This website and its content is copyright of Easy Step Flooring - © Easy Step Flooring 2009. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only.
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system".

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