DELIVERY OF THE PRODUCT
We offer free delivery on all wood flooring orders over £999 to majority of U.K. excluding Scotland, Cumbria, Devon, Cornwall and Wales. Orders below £999* or areas outside Scotland, Cumbria, Devon, Cornwall and Wales we will contact you with a quotation.
Delivery: We aim to deliver the Product to you at the kerb-side at the nearest access point for our delivery lorry to the place of delivery requested by you in your Order. You must arrange for the transport of the Product from the kerb-side once it has been unloaded from the delivery lorry.
Details when you place your Order: When you place your Order you must inform us if you have any doubt whether our delivery lorry will be able to access the place of delivery you stipulate in that Order due to, for example, size or weight restrictions. If we cannot access the place of delivery that you stipulate in your Order due to the size of our delivery lorry, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of:
Accepting delivery: We cannot leave Products at places of delivery stipulated in your Order if you, or someone you have authorised to accept delivery, is not present to accept delivery. Anyone at the delivery address will be deemed to be authorized to accept delivery.
Timeframe: We aim to deliver within the timeframe indicated by us at the time of your Order (and updated in the Confirmation of Order) but we cannot promise an exact date at the time of your Order or at the Confirmation of Order. When you place your Order you are able to provide a preferred delivery date, and, once the Confirmation of Order has been sent, we will contact you to either confirm that your preferred date is possible or to arrange an alternative date. We always aim to deliver in accordance with any confirmed delivery date we have given to you for any Order which we accept but we cannot guarantee any firm delivery dates and we suggest that, if you require an installation specialist to install the Product, you make arrangements for the installation only once you have received delivery of the Product.
Delivery times: We aim to deliver between the hours of 8am and 6pm on Business Days. Specific estimates for the time of delivery on any delivery date cannot be given.
Unable to meet estimated delivery date: We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
Accepting delivery: On delivery of the Product, you are required to sign for delivery. You agree to inspect the Product for the correct quantities and any obvious faults, defects or damage before you sign for delivery. If the Product does have an obvious fault, defect or damage on delivery, you must stipulate that the Product is faulty, defective or damaged when you sign for delivery; a failure to stipulate this will mean that we cannot replace the faulty, defective or damaged Product. You need to keep receipt of the delivered Product in case of future discussions with us about it. You must submit any claim to us for faulty, defective or damaged Products within 30 days of delivery of the Product to you in accordance with this clause to the following contact details:
Phone: 01784229494 Email: firstname.lastname@example.org If you do report a faulty, defective or damaged product to us.
Difficult locations: Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using your contact details and arrange for cancellation of the Order or an alternative delivery address.
Packaging: We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges. It is your responsibility to dispose of all packaging (e.g. pallets, packaging etc.).
If you are not around: If you are not available to take delivery, we may leave a card giving instructions on re delivery from the carrier. We shall also pass on any costs incurred by us as a consequence of no-one being available to take delivery.
For more information you can check our Terms & Conditions here