Delivery Information

We offer free delivery on all wood flooring orders over £999 to THE majority of U.K. 

Excluding Scotland, Cumbria, Devon, Cornwall and Wales. Areas outside Scotland, Cumbria, Devon, Cornwall and Wales we will contact you with a quotation.

DELIVERY PRICES

Delivery Information

We want your delivery to be as smooth and stress-free as possible. Because flooring is heavy and palletised, there are a few practical things to be aware of before ordering — we’ve outlined them below.

Kerbside delivery

All deliveries are made kerbside, meaning your order will be delivered to the nearest safe access point for the delivery lorry. Once the pallet has been unloaded, you’ll need to arrange moving the products from the kerbside into your property.

Our drivers aren’t insured to enter homes, carry goods upstairs, or navigate lifts — so please make sure you have help available on the day.

Access to your property

When placing your order, please let us know if you have any concerns about access, such as narrow roads, weight restrictions, tight entrances, or limited parking.

If our delivery vehicle can’t safely access the delivery address, we won’t be able to complete the delivery and additional charges may apply. If you’re unsure, just give us a call — we’re always happy to help check in advance.

Being available on delivery day

Someone will need to be present to accept delivery. Anyone at the delivery address will be treated as authorised to receive the goods.

If no one is available, the delivery may fail and re-delivery charges from the carrier will apply. In some cases, the carrier may leave a card with re-delivery instructions.

Delivery dates & times

• Deliveries usually take place Monday to Friday, between 8am and 6pm

• We’re unable to offer timed delivery slots

• You can request a preferred delivery date at checkout

• Once your order is confirmed, we’ll contact you to confirm whether that date is possible or suggest an alternative

While we always aim to meet confirmed delivery dates, we recommend only booking installers after your flooring has arrived, just in case of delays beyond our control.

If a delivery is delayed

If we’re aware of any delays, we’ll do our best to let you know as soon as possible. Unfortunately, we can’t accept liability for costs caused by late delivery, such as installer wait-time or rescheduling.

Checking your order on arrival

When your delivery arrives, please take a few minutes to:

• Check the quantity

• Look for any visible damage to packaging or products

If you notice anything obvious, please note it clearly on the delivery paperwork before signing.

Once signed for without remarks, we’re unable to accept claims for visible damage or shortages.

Important: Any visible damage or delivery issues must be reported to us within 48 hours of delivery, along with clear photographs.

Risk & responsibility

Responsibility for the goods passes to you once the products have been unloaded from the delivery vehicle, so it’s important to check everything carefully at delivery.

Difficult or restricted locations

In rare cases, delivery to certain locations may not be possible. If this happens, we’ll contact you promptly to discuss alternative arrangements or cancellation options.

Packaging & waste

Your order will arrive in standard manufacturer packaging, often on a pallet. Disposal of packaging, pallets and wrapping is the customer’s responsibility.

If you require special packaging, this may incur additional charges.

Questions or issues?

If you need help or need to report a delivery issue, please contact us: info@easystepflooring.co.uk

We’re always happy to help.

A quick note on our Terms & Conditions

Delivery arrangements are covered in more detail in our Terms & Conditions, which form part of your contract with us. We recommend reading these before placing an order so you know exactly what to expect.