Laminate Flooring Warranty & Installation Guide

1. This warranty applies only where the product has been:

• Installed in accordance with manufacturer guidelines

• Installed on a suitable, dry and level subfloor

• Maintained within recommended environmental conditions

• Used for normal residential indoor use
  
  

2. What This Warranty Covers

This warranty covers verified manufacturing defects including:

• Locking system failure caused by production fault

• Structural instability of boards

• Delamination of laminate layers due to manufacturing defect

• Surface wear-through under normal domestic use

If a valid defect is confirmed, Easy Step Flooring will supply replacement material of equal specification.

3. What This Warranty Does Not Cover

This warranty does not cover:

• Surface scratches or dents

• Impact damage

• Water damage or flooding

• Excessive moisture exposure

• Incorrect installation

• Subfloor movement

• Damage from pets, furniture or grit

• Staining or chemical damage

• Colour change due to sunlight

• Commercial use unless specifically stated

Laminate flooring is moisture-resistant, not waterproof (unless specified as waterproof range). Prolonged water exposure will cause swelling and is not covered.

4. Installer Responsibilities

The installer is responsible for:

• Inspecting all boards prior to installation

• Rejecting visibly defective boards

• Confirming subfloor suitability

• Leaving correct expansion gaps

• Ensuring environmental conditions meet requirements

Any board installed is deemed accepted in appearance and condition.

Easy Step Flooring accepts no liability for visibly defective boards once fitted.

5. Manufacturing Tolerances

Laminate flooring is manufactured within industry tolerances.

Permitted dimensional tolerance: ±0.5mm – 1mm

Up to 5% variation within a pack is considered acceptable.

Boards outside tolerance must be set aside prior to installation.

6. Site Conditions Prior to Installation

Before installation:

• Property must be weather-tight

• Wet trades completed

• Heating system operational

• Subfloor dry and stable

• Room temperature: 18°C–27°C

• Relative humidity: 40%–70%

Laminate flooring must acclimatise in the room of installation for a minimum of 24 hours.

Room temperature must be maintained for at least 48 hours after installation.

7. Subfloor Requirements

Subfloors must be:

• Clean

• Dry

• Structurally sound

• Flat (max 3mm deviation over 2m)

• Free from movement

Concrete subfloors: Maximum 85% RH during installation (tested to industry standard).

Dust, oil, paint residues and contaminants must be removed.

Where required, levelling compound must be suitable for intended load.

Underlay must be appropriate for laminate flooring.

8. Expansion Gaps

Laminate flooring must be installed as a floating floor.

A minimum 2mm expansion gap must be left around:

• All walls

• Pipes

• Door frames

• Columns

• Thresholds

For irregular-shaped rooms (L, T, U shapes), expansion joints must be incorporated.

Expansion profiles must be fixed to the wall or subfloor — never through the laminate planks.1. Easy Step Flooring Laminate Warranty

Easy Step Flooring warrants that its laminate flooring products are free from manufacturing defects at the time of purchase.

We provide:

25-Year Residential Warranty

(Subject to the terms outlined below)

Failure to allow expansion will result in lifting or buckling and is not covered.

9. Underfloor Heating

Laminate flooring may be used over water-based underfloor heating systems where approved.

Conditions:

• Maximum surface temperature: 27°C

• Subfloor must be level and stable

• Heating must be turned off 24 hours before installation

• Temperature must be increased gradually after installation

Failure to follow heating protocol voids warranty.

10. Claims Procedure

If you believe a defect exists:

1. Notify Easy Step Flooring in writing within 14 days of discovery

2. Provide proof of purchase

3. Provide photographs

4. Provide installation details

We reserve the right to inspect the flooring before approving any claim.

If valid, replacement material only will be supplied.

The warranty does not cover:

• Labour costs

• Removal costs

• Reinstallation costs

• Consequential losses
  
  

11. Limitation of Liability

This warranty applies only to the original purchaser.

Replacement material may vary in shade due to batch variation.

If the original product is discontinued, an equivalent specification product will be supplied.