Luxury Vinyl Tile (LVT & SPC) Warranty & Installation Guide

This document applies to:

• Glue-Down LVT (fully adhered installations)

• SPC / Rigid Core Click LVT (floating installations)
  
  

1. Easy Step Flooring Warranty Commitment

Easy Step Flooring warrants that its Luxury Vinyl Tile products are free from manufacturing defects at the time of purchase.

We provide:

25-Year Residential Warranty

(Subject to the conditions outlined below)

This warranty applies only where:

• Installation has been carried out in accordance with industry standards

• The subfloor has been correctly prepared

• Environmental conditions are suitable

• The flooring is used for internal residential purposes

Commercial installations must be agreed in writing.

2. Scope of Cover

This warranty covers verified manufacturing defects including:

• Structural integrity of the tile/plank

• Locking system failure (click products) caused by production fault

• Delamination of layers due to manufacturing defect

• Premature wear-through of the wear layer under normal residential use

Where a valid defect is confirmed, Easy Step Flooring will supply replacement material of equivalent specification.


3. Manufacturing & Visual Tolerances

LVT products are manufactured within industry tolerances.

Permitted dimensional tolerance: ±0.5mm – 1mm

Up to 5% variation per pack is considered acceptable.

Natural shade variation between batches may occur.
Colour matching can only be guaranteed between products with the same production number.

All packs must be checked prior to installation.

Installation of any board constitutes acceptance.

4. What Is Not Covered

This warranty does not cover:

• Scratches, dents, scuffs or cuts

• Burn damage

• Indentations from heavy furniture

• Damage caused by grit or stones

• Staining from chemicals or rubber-backed mats

• Improper cleaning methods

• Gloss reduction due to wear

• Improper installation

• Adhesive failure due to incorrect preparation

• Subfloor movement

• Hydrostatic pressure

• Flooding, plumbing leaks or appliance leaks

• Damage caused by excessive moisture

LVT is water-resistant, but subfloor moisture failure is not covered.

5. Installer Responsibilities

The installer must:

• Inspect all boards before fitting

• Reject visibly defective boards

• Confirm substrate suitability

• Test and record moisture levels

• Use appropriate adhesive (for glue-down)

• Ensure correct expansion allowance (for click systems)

• Follow manufacturer installation method

Improper installation voids warranty.

6. Subfloor Requirements

Subfloors must be:

• Clean

• Dry

• Structurally sound

• Level within 3mm over 2m

• Free from cracks or movement

Concrete subfloors must meet industry moisture standards before installation.

Particle board, chipboard or unstable substrates are not suitable.

Levelling compound must be fully cured prior to installation.

7. Underfloor Heating

LVT may be installed over water-based underfloor heating systems where approved.

Conditions:

• Maximum subfloor temperature: 27°C

• Heating must be turned off 24 hours prior to installation

• Temperature must be increased gradually after installation

• Subfloor must be level and stable

Failure to follow heating protocol voids warranty.

8. Additional Terms – Glue Down LVT

• Flooring must be fully adhered using approved adhesive

• Adhesive must be applied in accordance with manufacturer guidelines

• Subfloor must be primed where required

• Hydrostatic pressure or moisture vapour issues are excluded

Bond failure caused by moisture or poor preparation is not covered.

9. Additional Terms – SPC / Rigid Core Click

SPC flooring must be installed as a floating floor.

Minimum expansion gap:

5–8mm around all walls and fixed objects.

Maximum installation area:

(Example — adjust to your ranges if required)

• 6mm Click: max 500m², max 25m length/width

• 5mm Click: max 225m², max 15m length/width

Larger installations require expansion breaks.

Do not:

• Fix through the planks

• Install under heavy fixed units

• Force locking mechanisms

Damaged click systems caused during installation are not covered.

10. Environmental Conditions

Room temperature during installation:

18°C – 27°C

Post-installation temperature must be maintained for 48 hours.

SPC flooring is not suitable for:

• Unheated conservatories

• Areas with extreme temperature fluctuation

• Outdoor spaces
  
  

11. Expansion & Movement

Click LVT requires perimeter expansion space.

Failure to leave adequate expansion space may result in:

• Buckling

• Lifting

• Joint separation

This is not a manufacturing defect.

Kitchen islands and cabinetry must not be installed on top of floating SPC flooring.

12. Claims Procedure

If a defect is suspected:

1. Notify Easy Step Flooring in writing within 14 days of discovery

2. Provide proof of purchase

3. Provide installation details

4. Provide photographs

5. Provide moisture test results

We reserve the right to inspect prior to approving any claim.

Where valid:

Replacement material only will be supplied.

This warranty excludes:

• Labour costs

• Removal costs

• Reinstallation costs

• Consequential losses
  
  

13. Limitation of Liability

This warranty applies only to the original purchaser.

Replacement product may vary slightly in shade due to production differences.

If the original product is discontinued, an equivalent product of similar specification will be offered.